Shipping & Policies

Updated October 2026. These are the same terms printed in our catalog; if anything here is unclear, call the shop at (270) 746-0400, Mon–Fri 9–5 Central.

Ordering: Online ordering opens soon. Until then, order by phone at (270) 746-0400, Monday through Friday, 9:00–5:00 Central Time, or email [email protected]. We accept Visa, Mastercard, American Express and Discover. Money orders and certified checks are accepted on phone and mail orders; personal checks are held until they clear. We never ask for card details by email.
Hours and Holidays: Monday through Friday, 9:00–5:00 Central. Closed Thanksgiving Day, Christmas Eve and Christmas Day.
In-Store Pickup and Walk-Ins: Always free. Walk-ins and will-call are welcome at the shop (3175 Industrial Drive, Suite B, Bowling Green, KY 42101). If you want it waiting on the counter, call ahead and we’ll pull it before you make the drive.
Shipping: We ship from Bowling Green by UPS. Please provide a complete street address; UPS cannot deliver to a PO Box. Most orders ship within 48 hours. Shipping is quoted per order: we’ll call or email you with the shipping cost before anything is charged. Every shipment is bar-coded, trackable and insured against loss or damage. We ship worldwide wherever carriers and U.S. law allow.
2nd Day Air and Overnight: Available by UPS to the continental U.S., Alaska and Hawaii. Some products ship at dimensional weight; contact us for the actual rate.
Oversize and Truck Freight: Items marked “OS” (oversize) ship by UPS at an oversize rate with a 30 lb minimum. Parts too large for ground service (fenders, hoods, bed sides, cabs) are palletized and ship by truck freight, quoted per order, to a commercial address wherever possible. Liftgate service and residential delivery cost extra. We reserve the right to apply an oversize charge to any order containing an oversize product even if the catalog does not flag it.
Damage Claims: Inspect your shipment with the driver present. If anything is damaged, note it with the carrier on the spot and call us within 48 hours of delivery so we can get a replacement moving. We cannot file a claim without notice inside that window.
Refused Shipments: A refused shipment cancels the order. The customer is billed a 20% restocking fee plus shipping to and from the destination.
Returns: Products may be returned for refund, credit or exchange within 30 days of receipt. Call or email for a return authorization number before sending anything back; unauthorized returns are not accepted. Returns are subject to a 20% restocking fee, and the customer pays return freight. Any part that has been altered, painted, installed or is otherwise not resalable will be returned to you. Literature (books, manuals, diagrams), electrical parts and special-order items are not returnable.
Special Orders: Special-order items are non-cancellable once placed with the manufacturer and are not returnable.
Printed Catalog: A printed catalog is $5 by mail, or free with any purchase. Call or email to request one.
Prices and Fitment: All prices are subject to change without notice. Fitment is listed as accurately as we can from manufacturer data; if you are not sure a part fits your truck, call before you order. We are not responsible for typographical errors.
Disclaimer: Southern Kentucky Classics Inc is not responsible for damage or loss caused by delays or failures, for consequential damages of any kind, or for labor, transportation or other charges incurred replacing or repairing a defective item. We are not liable for personal or mechanical damage caused by the use or misuse of any product we sell.